Nights of Northern Lights Ltd accommodation booking and cancellation conditions
1. Booking and payment
The person making the reservation must be of legal age (18 years) at the time of booking. When booking, guests must provide their name, arrival and departure time, telephone number and e-mail address. The number of guests must be stated when making the reservation and pets must be agreed separately.
The reservation is binding from the moment the reservation is confirmed by the seller. An invoice will be sent to the customer by email shortly after booking. The invoice is due 14 days from the time of booking if the planned arrival date is over 1 month away. (Bookings longer than 7 days can be paid in two instalments. The last installment is due 14 days before the booking begins.)
If the planned arrival date is in less than 1 month the invoice is due 14 days before the booking starts.
If the planned arrival date is in less than 14 days the invoice is due immediately.
In the online store, the entire payment is made at the booking stage.
All comments related to the invoice must be reported within 7 days from the date of the invoice. The invoice is paid as a SEPA payment (IBAN account number and bank BIC code) using the reference number on the invoice.
2. Arrival and Departure
Arrival and check-in instructions will be sent to the customer before the day of arrival at latest. The customer is also expected to report detailed time of arrival and departure to the host.
The booked accommodation is available on the day of arrival at 16:00 and must be vacated on the day of departure by 12.00. Deviating times can be agreed separately.
Nights of Northern Lights Ltd must always be notified in a case of cancellation in writing (preferably by email to email@example.com).
Our accommodation has a fee free cancellation 1 month before the date of arrival (excluding possible office fee). If we refund the payment, we will charge a 10 € office fee/reservation.
If the cancellation takes place within 14 days – 1 month before planned arrival date, 50% of the price of the reservation will be charged.
If the cancellation takes place within less than 14 days before planned arrival date, 100% of the price of the reservation will be charged.
If the booking is made during a special price offer/campaign, the cancellation policy presented above does not apply and money will not be refunded in the event of cancellation.
Leaving the invoice unpaid is not a sufficient measure to cancel the reservation.
The customer is responsible for the accommodation’s property and furniture during the rental period.
The customer is obliged to compensate for the damage caused to the property or furniture to Nights of Northern Lights Ltd. If the key gets lost the costs caused by changing or re-serializing the lock will be charged.
5. Number of guests
The holiday destination may not be used by more guests than for whom it is booked.
Use of a tent or caravans without the permission of Nights of Northern Lights Ltd on the resort plot is prohibited.
All complaints regarding the reservation and condition of the resort must be addressed immediately after their appearance to Nights of Northern Lights Ltd. Nights of Northern Lights Ltd has no obligation to compensate if the staff has not been notified of the defect immediately after its detection.
7. Smoking and pets
Smoking is not allowed inside the cottage. Ventilation fee of 200 € will be charged if smoking indoors takes place.
Pets must always be notified in advance and a separate pet fee is usually charged. An additional fee will be charged afterwards if pets are brought in without permission. Pet droppings must be collected from yard.
8. Departure cleaning (cottages only)
Departure cleaning can be purchased from the host if you do not wish to do it yourself.
If cleaning has not been ordered, Nights of Northern Lights Ltd has the right to charge a separate cleaning fee for an uncleaned cottage. Even if the departure cleaning is ordered we still require the cottage to be on the trail of normal living; property and furniture in place and intact. The yard and terrace of the cottage should also be tidy.
9. Seller's right to cancel the reservation
In case of force majeure, the seller can cancel the reservation.
In this case, the customer will receive a full refund of the payment paid to the seller. The seller has the right to cancel the booking if the booker has not paid the invoice by the due date.